Services
Our focus is on help and support for individual needs
Our approach is to provide packages of equipment and services designed to meet the special requirements of each customer that promotes their safety, security, independence and general well-being.
We care for your independence
For many of our customers our service is the key to enabling them to continue to enjoy their independence and the comfort of their own home, safe in the knowledge that help can be called if problems arise. We also know that relatives and carers benefit from the extra reassurance we are able to provide.
We provide a complete service
- the best assistive technology solutions in telecare, telemedicine and environmental control systems sourced from top manufacturers around the world
- expert installation, calibration, maintenance and full support for telecare, telemedicine and environmental control systems
- experienced and friendly advice, plus a full assessment, to ensure the best telecare or telemedicine solution to meet individual requirements
- professional 24-hour monitoring of telecare and telemedicine systems together with outreach support and mobile response for individuals and sheltered housing groups
- safety and security solutions for the home and the workplace including lone worker protection
- out-of-hours contact centre services for housing providers and local authorities
- professional consultancy and training
A service for everyone
WEL enables vulnerable members of the community to lead an independent life at home and offers greater safety to those at work. Our products and services can benefit people with a wide range of differing circumstances and requirements, including people who are:
- elderly
- with memory problems
- suffering dementia
- with learning disabilities
- with young children or teenagers
- with physical disabilities or sensory problems
- victims of crime
- victims of domestic violence
- carers
- living alone
- at risk of falling
- suffering short-term illness or vulnerability, e.g. complex pregnancy
- suffering long-term conditions such as epilepsy or heart disease
- living alone and needing reassurance
- returning home from hospital
- concerned about the safety and security of their home
- in need of additional protection for their property
- exposed to threatening situations in the workplace