Corporate
Terms & Conditions
The Consumer Credit Act 1974 covers this Agreement and lays down certain requirements for your protection which must be satisfied when the Agreement is made. If they are not, the owner cannot enforce the Agreement against you without a court order.
If you would like to know more about the protection and remedies provided under the Act, you should contact either your local Trading Standards Department or your nearest Citizens' Advice Bureau.
5.0 DEFINITIONS
5.1 "Customer's Home" means the dwelling-place of the customer in which the equipment is installed.
5.2 "Unit" means the Emergency telephone equipment and pendant installed in the customer's home.
5.3 "Equipment" means various manufacturers systems of appropriate design and type which will be capable of compatible link to "Wealden & Eastbourne Lifeline".
5.4 "Central Control Premises" means 2nd Floor, 68 Grove Road, Eastbourne, East Sussex or such other place as may from time to time be provided by Wealden & Eastbourne Lifeline to house the central Control Equipment.
5.5 "Central Control Equipment" means the equipment installed in the Control Centre premises to enable a call from the customer on the equipment to be received and includes date input and information display equipment to hold and retrieve information supplied by the customer.
5.6 "Central Control" means Central Control premises together with the Central Control equipment together also with staff necessary to answer calls received from the customer at any time of the day or night throughout the year.
5.7 "The date of installation" means the day when a customer's dwelling is connected via the equipment to the Central Control.
6.0 EQUIPMENT
6.1 Wealden & Eastbourne Lifeline will provide and install in the customer's home an Emergency Unit to enable the customer to make calls to Wealden & Eastbourne Lifeline Central Control Premises.
6.2 Prior to the installation the customer will have to provide and maintain a satisfactory supply of mains electricity and an active telephone line to the room in which the unit is to be kept and pay all charges levied by the electricity supply undertaker and British Telecom.
6.3 The Council will maintain the Emergency Unit and will replace faulty equipment as and when necessary.
6.4 The Unit shall remain the property of Wealden & Eastbourne Lifeline at all times and the customer shall insure the unit in the amount of its replacement cost.
6.5 Wealden & Eastbourne Lifeline will maintain, repair and replace all Central Control equipment but shall not be liable for any breakdown in service caused by matters beyond Wealden & Eastbourne Lifeline's control including defects in or the failure of the telephone equipment or by strikes, lock-outs or other industrial disputes or forced evacuation of the Central Control Premises.
7.0 PROVISION OF INFORMATION
7.1 The Customer will:-
(a) Provide to Wealden & Eastbourne Lifeline such information as the Company may
from time to time require in respect of every installation.
(b) ensure that all information given is correct and without any material omission.
(c) immediately notify Wealden & Eastbourne Lifeline of any changes in that information.
7.2 Wealden & Eastbourne Lifeline will not divulge any information supplied by the customer except insofar as Wealden & Eastbourne lifeline, in its absolute discretion, may deem necessary or desirable in pursuance of its obligations under this Agreement.
8.0 ENDING AGREEMENT
8.1 The Customer may end this Agreement by giving Wealden & Eastbourne Lifeline at least one months notice in writing.
8.2 Wealden & Eastbourne Lifeline may end this Agreement by giving the customer at least one month's notice in writing except if the customer is 14 days in arrears with payments Wealden & Eastbourne Lifeline may end the Agreement forthwith in writing.
8.3 On the ending of this Agreement the Emergency Unit must be returned to Wealden & Eastbourne Lifeline in good working order and the customer shall be liable to pay to Wealden & Eastbourne Lifeline the replacement cost of any unit/pendant returned in an unserviceable condition which has deteriorated otherwise than by fair wear and tear. Lost pendants will incur a charge.
8.4 Any notice under this Agreement to be given to Wealden & Eastbourne Lifeline should be addressed to: Wealden & Eastbourne Lifeline, 2nd Floor, 68 Grove Road, Eastbourne.
IMPORTANT - YOU SHOULD READ THIS CAREFULLY
YOUR RIGHTS
The Consumer Credit Act 1974 covers the Agreement and lays down certain requirements for your protection which must be satisfied when the Agreement is made. If they are not, the owner cannot enforce the Agreement against you without a court order. If you would like to know more about the protection and remedies provided under the Act, you should contact either your local Trading Standards Department or your nearest Citizen's Advice Bureau.