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The credentials to reassure

Welbeing is proud to hold the industry’s primary accreditations and credentials, reflecting our commitment to quality and customer service. We work tirelessly to ensure we uphold the highest standards of service and offer only the best, high performance telecare products to our customer base, whatever their needs.

Why are credentials important? Being awarded credentials from some of the industry’s leading associations means you can rest assured you will receive the best service from Welbeing right from initial enquiry through to when you press your pendant. Importantly, the accreditations offer peace of mind that you’re dealing with a professional company, committed to proving excellence during emergencies and helping to make everyday life more comfortable for those who need us.

We strive to be a sustainable company. As part of Doro Group, our policies complement our strong corporate values, which state that we believe that life is for living. Our internal policies provide a foundation for guiding and outlining our expectations for employee and supplier conduct. For more information on our policies please click here.

To find out more about the recognition we’ve received for our commitment to our customers, please read more about our credentials below:

TSA Quality Framework

The Telecare Services Association is the industry’s largest specific membership network across local government, health and the private sector. Our Quality Standards status shows that our services meet UK and European standards to the highest level.

TEC Quality Certified Organisation

ISO Accreditations

These globally recognised standards demonstrates our ability to consistently provide products and services that meet the needs of our customers and other relevant stakeholders. We are proud to hold ISO 9001 (quality),  14001 (environmental) and 27001 (information security)