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Welbeing achieves platinum telecare status

Welbeing is delighted to announce that they have achieved the highest level of standard as set by the Telecare Services Association (TSA) – the prestigious platinum level status. Platinum membership is awarded to TSA members who attain to the very highest standards in the provision of Telecare and Telehealth services.

To become a Platinum Member, organisations must comply with the following criteria:

  • Become accredited to every module of the Code of Practice for the services they provide – Welbeing provides services across the entire service chain and has to comply with every module in the Code of Practice.
  • Be compliant with the European Standard for the services they provide

Welbeing’s telecare contact centre helps to protect people in their own homes and currently monitors the safety of around 59,000 households. Operating on a 24 hours a day, 7 days a week basis, the highly trained and skilled staff in Welbeing’s monitoring centre in Eastbourne, East Sussex receive around 1 million calls a year and answer more than 98.5% of these within 60 seconds.

The Telecare Services Association has 356 members, 136 of which are Accredited to the Code of practice, and currently just 28 members have achieved Platinum status. Welbeing is one of only 13 Platinum members complying with every module within the TSA Code of Practice.

Steve Smith, Welbeing’s CEO said “Welbeing has held audited accreditation to the Code of Practice for the last 9 years. We introduced our telecare re-evaluation service in 2013 and have demonstrated to an independent auditor that it has met the requirements of the Code of Practice over the last two years. The award of “Platinum status” is public recognition that all of our services fully meet UK and European Standards and a testament to the commitment of the company and its staff to providing our customers with a high quality service designed around their individual needs.”

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