The Welbeing acquisition of a telecare contact centre in Norfolk has made headline news in the county.
Welbeing took over Flagship Home’s telecare business earlier this month and now provides support for 4,500 vulnerable and elderly people across East Anglia. A report of the new ownership, plus the work the Eastbourne-based firm has been doing, was featured on Nick Conrad’s breakfast show on BBC Radio Norfolk.
Listeners heard from contact centre operatives at Welbeing’s new Dereham site; users of the telecare system and a representative of Norfolk County Council who said: “We’re helping so many people with some of the risks that you can reduce with technology.”
Patricia, a telecare user who phoned the show, said: “You just press the button on your wrist and it goes straight through via your telephone to the centre and they answer immediately.”
And Debra, who works in Welbeing’s Dereham contact centre, told how vital the work of Welbeing is.
“Through the alarm line we laugh with people; we cry with people. We are there because we care and we know that for some you are the only people they will speak to that day,” she added.
Welbeing has gone from strength-to-strength recently as it cements itself as one of the leading providers of telecare solutions for the vulnerable and elderly.
As well as its growth in East Anglia the company has also secured a contract for Gloucestershire County Council’s countywide telecare monitoring service which is enabling people to stay living safely and independently within their own homes. The contract includes around 2,000 service users.
The acquisition and contract win now takes Welbeing’s total connections to more than 70,000, alongside other recent new contract wins in East Sussex, Cumbria, Stonewater and Muir Housing.
Steve Smith, Welbeing’s chief executive, said: “We were delighted to take on the business in Norfolk and help around 4,500 people across East Anglia. But it is doubly rewarding when we see the impact it is making to people’s lives thanks to coverage like this radio show on BBC Radio Norfolk.
“More and more people are being helped by Welbeing across the UK and are discovering they can regain a sense of independence and peace of mind thanks to our solutions.”