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Hat trick of awards for Welbeing

Leading telecare provider Welbeing is celebrating winning a hat trick of awards for its trophy cabinet.

Welbeing is the first point of call for many people who need help to live independently by using its red button alert pendant and other equipment. Its latest accolade is a highly commended award in the large business category at the Eastbourne Business Awards held earlier this month.

Welbeing team with awards

L:R Ant Anderson, Naomi Griffiths, Will Thwaites, Christine Urry

The judges were looking for a company with an excellent reputation in the community which is able to demonstrate a commitment to never fail to deliver on its promises and to meet – and exceed – customer expectations.

Welbeing has also been recognised in ‘TheBestOf Eastbourne’ Business of the Year Awards, a local business and information guide for the town. Customers provide reviews of business members and must maintain a high star average based on this feedback.

These awards come hot on the heels of a Telecare Services Association’s Quality Standards Framework Accreditation, a prestigious new industry endorsement. Welbeing was praised for its high quality service and customer focus and was one of the first organisations to be inspected under the TSA’s new standards which ensure providers deliver the best possible service.

Steve Smith, Welbeing’s Chief Executive Officer, said: “We’re all delighted with these accolades and it’s a great boost to receive this kind of recognition from different sectors. The awards are a reflection of all the hard work that each and every one of our staff put into the business every day.”

Welbeing was set up in 2005 and has gone from employing 25 people to 170. The team helps 80,000 vulnerable adults and receives more than a million alarm calls per year. It recently opened a new head office in Moy Avenue.

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