2017 has been an award-winning year for Welbeing and they are looking forward to continuing with their successes as they head into the New Year.
The leading telecare provider won three awards in 2017 and, what’s more, moved into its innovative new head office at the Technology Business Park in Moy Avenue in Eastbourne, East Sussex.
Building on its impressive platform, Welbeing plans to grow even further across the country in 2018–organically and by acquisitions.
Its latest accolade was a highly commended award in the large business category at the Eastbourne Business Awards. Welbeing was also recognised in ‘TheBestOf Eastbourne’ Business of the Year Awards and it also received Telecare Services Association’s (TSA) Quality Standards Framework Accreditation, a prestigious new industry endorsement.
This latest accreditation follows Welbeing’s success in being awarded TSA platinum membership two years ago. The latest TSA report on Welbeing stated that ‘the user is the most important part of the process and the mantra of service improvement and quality outcomes pervades the entire service delivery model’.
As a leading telecare service provider, Welbeing also agreed to be a ‘pathfinder’ organisation for the new TSA Framework this year. The new Quality Standards Framework replaced the Code of Practice. The new standards are based on outcomes rather than outputs and will capture the customer experience, focus on the safety of users, and the effectiveness of the organisation. The standards put the user, patient and support network in the centre of the service and ensure they are able to influence the way we plan and deliver services.
Welbeing is the first point of call for many people who need help to live independently by using its red button alert pendant and other equipment.
When Welbeing was set up in 2005, the firm employed 25 people to support 8,000 customers from small offices in Grove Road. It has grown steadily over the years, winning contracts from East Sussex County Council, West Sussex County Council and other areas around the country as far afield as Cheshire and Cumbria.
As well as an upgrade to the offices, there has been investment in Welbeing’s IT infrastructure and the services provided to customers. The firm now employs 170 people, receives more than a million alarm calls per year and supports 80,000 vulnerable adults.
A 2017 survey of customers also revealed that:
- 100% said operators were helpful and polite
- 99% said service is good value for money
- 97% said they feel safe in their own home
- 98% said service was good/very good
The service has also offered informative blogs on subjects that matter to its customers. This includes help and advice on:
- Stress in the elderly
- Helping carers
- Why telecare could be the best solution for dementia care
Commenting on the past 12 months, Steve Smith, CEO of Welbeing said: “It has been a great year here for the team at Welbeing. Developments within the company, including our new HQ and IT systems, mean we will be able to help even more vulnerable people as we move forward.”