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Norwich City Council acquisition

Welbeing is delighted to announce that it has acquired Norwich City Council’s community alarm provision.

The Norwich Community Alarm Service (NCAS) provides a 24-hour, year-round monitoring and response service for older people and adults who are vulnerable or at risk in Norfolk. Over 5,000 people in Norwich and the surrounding areas are linked to the service.

The acquisition now takes Welbeing’s total connections to over 75,000 clients, supporting people across the country from Cumbria through the Midlands and down to Sussex. The acquisition further strengthens Welbeing’s presence in East Anglia. In 2017 it acquired Flagship Home’s telecare business and Dereham became Welbeing’s second contact centre, now receiving 20,000 calls a month and handling calls for a wide range of private and corporate customer including Cumbria County Council and Stonewater Housing.

To support this important acquisition, the Dereham contact centre recently moved to new offices in the Breckland Business Centre which allows for further growth within the company and a commitment to keeping the centre local to Norfolk.

Lee Robson, Norwich City Council’s head of neighbourhood housing, said: “Welbeing has an excellent track record in providing alarm services for many clients throughout the country.

“So we’re delighted they’ve now formally taken over the council’s community alarm provision as they clearly have the expertise to deliver an important and valued service to so many people.”

Welbeing’s CEO, Steve Smith, said: “We are very pleased to add Norwich City Council to our growing portfolio and will continue to provide the first-class service that customers have come to expect.

“East Anglia is an area of significant importance for Welbeing and will be pivotal in the company’s strategy of continued UK-wide growth.”

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