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Doro announces new relationship with Firstcall 24/7

Doro is delighted to announce a new relationship with Trent and Dove Housing, a provider of housing to clients in Staffordshire, North West Leicestershire and Derbyshire. Through their FirstCall 24/7 service, Trent and Dove has been providing Technology Enabled Care services to older people for nearly 20 years. As part of the arrangement Doro has acquired the assets of FirstCall and will be continuing to support the housing business as they develop and deliver their Older Persons Strategy.

Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group commented. “We are delighted to have been selected to work with Trent and Dove Housing to continue to provide services to clients in local communities. We appreciate that many providers are reviewing their services given the increasing investment required due to the digital switch but also due to the added complexities of service delivery during the pandemic. We are delighted to welcome FirstCall customers and staff into the Doro family and look forward to exploring new ways of making a real difference to people in the local communities”.

FirstCall 24/7 employs 15 full time equivalent staff and monitors around 1600 telecare connections, incorporating a wide range of devices as well as providing visiting services, including emergency mobile response.

Ursula Bennion, Chief Executive Officer at Trent and Dove Housing said “Our First Call operation has been providing an outstanding service to our customers for nearly twenty years. However, over the last two years our Board have been aware of the need to modernise whilst remaining affordable to local people. Trent & Dove decided to look for a capable, experienced and trustworthy partner to ensure the First Call service remained sustainable into the future. We were delighted that Doro became our preferred partner and following detailed due diligence Doro has become new owners of the service. There will be a seamless handover and customers may see a change in name, but I know Doro will deliver a great service to all”.

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