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Contact Centre Advisor (Part Time and Casual)

Closing date
Job type
Part Time 13:00- 21:00 and Casual - Flexible Hours
Location
Dereham

Who we are

Doro is a global leader in telecoms for older people and our products are sold in more than 40 countries on five continents through an extensive network of leading telecom operators, specialists and retailers with strong distribution channels to end customers.

Doro is on a journey evolving from a company focusing on senior mobile phones to a visionary company combining products and services within technology enabled care.

Exciting times!

At Welbeing, we are proud to have joined the Global Doro Group in June 2018.  Personal alarms are what we do, and we have over 30 years’ experience in the sector.

Our teams are specially trained to respond to calls so that if help is needed, a connection to Welbeing can be made at the touch of a button!

Would you like to be part of our expanding Team

Our team of highly trained Contact Centre Advisors provide reassurance and support to our 75,000 vulnerable customers across the United Kingdom on a 24 hour, 365-day basis never forgetting that the customer is at the centre of everything that we do. In addition, they provide out of hours support to a number of local authorities and are often at the forefront of dealing with local emergencies.

Ideally, candidates will come from a care or customer service background, be confident on the telephone and able to provide reassurance and an empathetic service to all our customers. They will be willing to work shifts over a 3 week rota (4 weeks for night shifts), rotating across 7 days and understand the need to work weekends and Bank Holidays.

What we can offer you?

We offer all the benefits you would expect; a competitive salary, pension, healthcare and discount schemes.

In addition, our workplaces are knowledgeable, experienced, friendly, open and inclusive.  We are committed to developing our teams. We care, we are trustworthy, and we are visionary. If that is you too then join us.

OUR VISION

We believe that life is for living. We empower people to get the most out of every day, at every age. We enable independence and ensure peace of mind when it matters most.

WE CARE

We approach everything we do with empathy and respect – whether that’s working with seniors or each other. We know what it means to care for someone, and we do everything we can to make it as simple as possible. For us, it’s personal.

WE ARE TRUSTWORTHY

In our business, we ask people to put a lot of trust in our hands. We honour that trust by being professional, responsible, and transparent at all times.

WE ARE VISIONARY

Our solutions have to be as unique as our users. We look at things from a different angle and use our skills to enhance everyday lives. We have big plans for the future and the drive to make them happen.

 

 

 

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