We’re looking for a calm, empathetic and reliable individual to join our team of Mobile Responders, in West Sussex (60 minute response radius). There is no requirement for candidates to have previous knowledge or experience of working in care but some understanding of vulnerable people would be advantageous. We are looking for individuals who are passionate about providing excellent customer service, are flexible, are reassuring and who above all care about people. In return, we will provide you with all the technical training that you require.
What you’ll be doing
To support our customers by providing a response service to those with lifeline alarms either in their own homes or within Support Sheltered Housing.
To be part of a 24hr On Call Rota and respond to calls from Community alarm users in accordance with agreed procedures and laid down timescales, and take appropriate action to ensure the comfort and well being of the customer. Typical call outs include:
- Fire alarm activations
- Checking lifts
- Customers locked out
- No response received from customers.
What we’re looking for
- Knowledge of lifeline services and the equipment used would be an advantage.
- The post holder is expected to undertake training and personal professional development to enable them to better fulfill their role.
- Excellent approach to customer service – in person and on the phone.
The rota is for 1 week in every 4 and is Monday to Sunday 5 pm to 9 am on-call based in your own home. Post holders are paid a standby allowance whilst on call and receive additional payments if they are called out.