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Mobile Responder (Out of Hours)

Closing date
Job type
Mobile Responder (Out of Hours) - East Sussex
East Sussex

Who we are

Doro is a global leader in telecoms for older people and our products are sold in more than 40 countries on five continents through an extensive network of leading telecom operators, specialists and retailers with strong distribution channels to end customers.

Doro is on a journey evolving from a company focusing on senior mobile phones to a visionary company combining products and services within technology enabled care.

Exciting times!

At Welbeing, we are proud to have joined the Global Doro Group in June 2018.  Personal alarms are what we do, and we have over 30 years’ experience in the sector.

Our teams are specially trained to respond to calls so that if help is needed, a connection to Welbeing can be made at the touch of a button!

Would you like to be part of our expanding Team

We’re looking for a calm, empathetic and reliable individual(s) to join our team of Mobile Responders, in East Sussex (60 minute response radius). You will be passionate about providing excellent customer service, flexible, reassuring and above all care about people. Some understanding of vulnerable people would be advantageous.  In return, we will provide you with all the technical training that you require.

You will be working as part of our 24hr On Call Rota, responding to calls from Community alarm users and taking appropriate action to ensure the comfort and well being of the customer. The rota is 4 days on, 8 days off and is Monday to Friday 17:00 – 09:00 and Saturday and Sundays 24 hours on a on call basis, based from your own home. You will be paid a standby allowance whilst on call and receive additional payments if you are called out.

What we can offer you?

We offer all the benefits you would expect; a competitive salary, pension, healthcare and discount schemes.

In addition, our workplaces are knowledgeable, experienced, friendly, open and inclusive.  We are committed to developing our teams. We care, we are trustworthy, and we are visionary. If that is you too then join us.


We believe that life is for living. We empower people to get the most out of every day, at every age. We enable independence and ensure peace of mind when it matters most.


We approach everything we do with empathy and respect – whether that’s working with seniors or each other. We know what it means to care for someone, and we do everything we can to make it as simple as possible. For us, it’s personal.


In our business, we ask people to put a lot of trust in our hands. We honour that trust by being professional, responsible, and transparent at all times.


Our solutions have to be as unique as our users. We look at things from a different angle and use our skills to enhance everyday lives. We have big plans for the future and the drive to make them happen.




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