Our dedicated and skilled employees are our greatest strength – let them give you a little insight as to what it’s like to work at Welbeing.
Ant Anderson, Contact Centre Trainer
Training, coaching and developing people is something I am very passionate about. My role is very diverse and I love that. I could be running a new recruits induction one week, then demonstrating our systems to a client the next, completing an audit, holding 1-2-1 meetings, coaching on the job, providing feedback or designing new training material.
I feel so much satisfaction in working for a company that makes a difference to so many peoples lives. For me, there is nothing better than listening to an operator I’ve trained on the telephone giving excellent customer service.
One of the many other reasons I enjoy working for Welbeing is the tight bond amongst all the staff. Everyone went out of their way to make me feel comfortable and settled when I first joined and this is a culture we promote throughout the entire business. You can always rely on your colleagues for help, advice and guidance on any subject, and for me that goes a long way in showing just how special a place Welbeing is.
Jennifer France, Contact Centre Operator
I chose to work for Welbeing as I have always wanted a role that helps others, I wanted to find a job where I could make a difference. Welbeing offers me that chance to give back to the community and further afield.
I really love my job as an operator as it is very varied, calls can be anything from a test call of new equipment, to a serious incident that requires the emergency services. They can also be calls that make you smile, such as a gentleman that likes to tell me how his plants are doing. I get to be that comforting voice on the end of the line ready to provide any and all the assistance someone needs, even if it is just a friendly ear. We are not just there for emergencies, we are there for support too, and I go home feeling I have supported the people in our society that really need it.
I can think of many incidences that if lifeline was not there, then situations could have turned out very differently. I have a very small part in that, but it is one that I am proud to be a part of.