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Additional sensors work with the alarm service and help a wide range of people

It’s reassuring to know that help is at hand even if you can’t be

The personal alarm unit can work with a range of unobtrusive wireless sensors placed around the home which detect possible problems such as smoke, gas, flood or a person falling.

Discrete wireless sensors throughout your home can automatically raise a local, audible alarm, as well as alerting a carer, key holder or the monitoring centre.

How does the personal alarm service work?

All the additional sensors work in combination with the personal alarm service and help individuals to live more independently, and have an improved quality of life.

Discrete wireless sensors throughout your home can automatically raise a local, audible alarm, as well as alerting a carer, key holder or the monitoring centre as appropriate.

Personal alarm unit
Press the button icon

Press the button

Simply press the button on your pendant or alarm unit when you need assistance.

Speech bubbles icon

Speak to our staff

Our staff will respond and speak to you via the alarm unit. If they cannot get in touch they will summon help.

Help is on the way icon

Help is on the way

We will summon help by contacting the nominated key holder (relative, friend or neighbour) or the emergency services.

Home safety sensors

Carbon Monoxide Detector

Carbon monoxide alarm

Carbon monoxide is an odourless and colourless gas which is sometimes produced in fires and boilers and can be fatal. Our carbon monoxide alarms tell us when there are dangerous levels in your home.

Smoke alarm

Smoke alarm

When smoke or fire is detected an alert will automatically be sounded in your home. Our monitoring centre will also be notified and contact the emergency services if needed.

Flood detector

Flood detector

These provide early warnings of potential flood situations, such as the bath overflowing. The sensor can be placed under the sink or in the bathroom next to the toilet or under the bath.

Extreme temperature sensor

Extreme temperature sensor

Detects both extreme heat and cold. It can tell us if there is a fire in your house or if your house is too cold, for example, because the boiler is broken, bad weather or that the door has been left open.

Independent living sensors

Sounder beacon

Sound & flashing beacon

Provides audio and visual confirmation of an alert call, providing additional reassurance for people with hearing impairments.

Personal alarm pendant

Personal alarm pendant

Worn around the neck or wrist, and allows the wearer to press a button to generate an alarm call when they need help from anywhere.

Falls detector

Fall detector

These sensors are worn on a cord around your neck or wrist and automatically trigger an alert to our monitoring centre if they detect you’ve fallen over.

Medication dispenser

Medication dispenser

Reminds you by means of an alarm and flashing light when to take your medication. It will make the correct dose available at the correct time of day or night, whilst keeping secure all other pills.

Home security sensor

Bogus caller button

Bogus caller button

Fixed near the door, the bogus caller button will provide reassurance in the event of an unexpected caller.

Door chain

Releasable door chain

Fitted exactly the same way and position as a conventional chain, however access from outside can be made via a standard rim cylinder, using an individual key.

Peep hole viewer

Peephole viewer

Peephole viewers – Ideal for vulnerable or sight-impaired people to safely open the door without having to peep through a tiny eyeglass fitted in to the door.



A simple way to keep your door keys handy should they be needed in an emergency. It is fitted to an external wall and can only be opened by entering a unique code.

Carer support sensors

Bed occupancy sensor

Bed occupancy sensor

Generates an alert if you have got out of your chair/bed and not returned after a specified period of time.

Door usage sensor

Door usage sensor

Placed above a front/back door it can detect if you or someone else leaves the property and doesn’t return within a certain period of time.

Epilepsy sensor

Epilepsy sensor

Placed underneath the mattress for monitoring tonic-clonic seizures. Upon detection of such a situation, an alert will be raised to the contact centre or carer.

Care Assist pager

Care Assist pager

A portable device that provides carers with a means to receive instant alerts from a range of telecare sensors.