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Mobile Responder Service

Extra support when there’s no-one to help nearby

When families don’t live nearby or are away, or you live alone, it is comforting to know that local help is on hand.

Across various areas of the country (please contact us for details) we have an optional Mobile Response Service available. These services are staffed by trained professional local staff who are available 24 hours a day, 365 days a year to come to your home.

A Welbeing engineer out on the road

How does it work?

If you or your loved ones don’t have close neighbours or friends and family nearby, in certain parts of the UK, we can fill the gap by providing you with a fast and effective emergency response service. Simply press your pendant and alert us that you need help and we will dispatch a responder to help you.

We have Raizer emergency lifting chairs which can lift a fallen person from the floor quickly, safely and with minimal effort.

Why is it needed?

If there is no-one local to assist if you need help, our responders can be the first point of contact – often saving the need for calling out an ambulance and being admitted into hospital unnecessarily, or waiting a long time on the floor.

How does the personal alarm service work?

The mobile responder service is an add-on service and works in combination with the personal alarm service and helps individuals to live more independently, and have an improved quality of life.

Personal alarm service base unit
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Press the button

Simply press the button on your pendant or alarm unit when you need assistance.

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Speak to our staff

Our staff will respond and speak to you via the alarm unit. If they cannot get in touch they will summon help.

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Help is on the way

We will summon help by contacting the nominated key holder (relative, friend or neighbour) or the emergency services.