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Telephone checking service

A friendly, professional telephone checking service that checks in to see if you are OK and can remind you of the important things you need to do.

The telephone checking service ensures that you or a loved one is supported to live safely and securely at home through regular telephone calls. It can help people who have anxiety, live alone or are lonely and it can help in establishing a routine after a change in medication or discharge from hospital. The calls are made by the team in our contact centre who are professionally trained to listen, have a chat, make sure you are OK and deal with any emergencies that may arise.

Call 01323 636394 to enquire

£14.90 per month exVAT

Corporate clients please speak to your key account manager

telephone checking service

Who is it for?

The telephone checking service provides support for a wide range of people of any age including those who are living with:

  • Self isolation due to coronavirus
  • Dementia / Alzheimers
  • Epilepsy
  • Parkinsons
  • Diabetes
  • Heart / strokes / blood issues
  • Sensory impairments
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Depression / anxiety
  • Arthritis
  • Mobility issues
  • Mental health issues
  • Agoraphobia

Types of calls

Our telephone checking service allows us to deliver as many phone calls as are needed 24 hours a day 7 days a week.

  • Medication reminder — we will call to remind you when it’s time to take your medication.
  • Social/self isolation — we will call for a friendly chat and a catch up.
  • Reassurance — our calls can provide support and confidence to those who need it.
  • Welfare — we will check you are OK and safe.
  • Condition management — we will check you are OK and safe.
  • Carer support — respite and support to carers.

Case Study

Mrs P lives alone and independently with support from her daughter

Mrs P has Alzheimer’s and was regularly forgetting to take her medication and this led to further complications. Welbeing supported Mrs P with 3 x daily medication prompts throughout the day.

Mrs P hasn’t forgotten or missed any medication since the calls started and is successfully self-medicating (with our prompts). Her daughter is reassured that we speak with her mother throughout the day and if there are any concerns or no responses to our calls we will call her directly.

Case Study

Mrs C is a 64-year-old female living with a range of conditions

Mrs C required prompting to ensure she had eaten her meals and to encourage her to go up to bed and not fall asleep in her chair. Mrs C felt better that she was being checked in on by someone when her son wasn’t home.

Mrs C appreciated the calls, especially the social side of the calls. Mrs C admitted she could feel isolated and missed being able to have catch ups with her friends and valued the reassurance the calls gave her of an evening when she was at her most anxious. Her son often works in the evening and also found reassurance that whilst he was out he knew his mother was being supported.

For more information on the telephone checking service call us on 01323 636394