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Working in partnership with health and social care providers

Telecare is increasingly seen as the best solution for safeguarding people, managing risk and enabling independence in a cost-effective, personalised way.

Telecare plays a crucial role in supporting the effective delivery of health and social care in the community. It increases self-management, reduces the pressure on acute healthcare services and improves the patient experience. Welbeing works with you to integrate the technology to build a cost-effective support service based on individual needs.

How can telecare help your clients?

A wide range of uses

Telecare can support patients after a stay in hospital, help with greater self-care and independence, and reduce the need for residential care.

Benefits for carers

Telecare allows carers to take some time to themselves while giving them peace of mind, knowing that the people they look after are being supported when they’re not there.


Telecare systems can be programmed to monitor health and provides early warning of deterioration, prompting a response from family or professionals.

Why Welbeing is your first choice

Welbeing is one of the leading telecare organisations in the UK, offering high-quality, fully integrated managed services. With our size and experience comes a cost-effective, person-centred and innovative service. Our impeccable track record and reliability is reflected in our TSA Quality Framework status and ISO 9001 accreditation.

  • We support over 50 organisations delivering their telecare services.
  • Finalist in 2016 Sussex Business Awards ‘Best Customer Service’.
  • We received a total of 903,369 calls to our contact centre last year.
  • 82% of our customers are living alone and rely on our service 24 hours a day.
  • 88% of our customers are over retirement age but 5% are under 50.
  • We help 17,953 people in supported housing throughout the UK.

Countrywide projects

We currently run comprehensive assistive technology projects in East Sussex, West Sussex, Cheshire West and Chester, Cheshire East and Cumbria, encompassing assessment, procurement and management of equipment and support services such as monitoring and installation. The success of these projects is largely due to our in-depth understanding and the ability to engage constructively with the complex stakeholder mix.

Our partners

We’re the chosen partner of many public sector organisations, such as County & District Councils, NHS Trusts, sheltered housing providers, social services, care agencies, voluntary organisations and private companies.

Free 13 week trial across West Sussex

West Sussex County Council and NHS West Sussex work exclusively with Welbeing to provide a free 13 week package of telecare to those referred to the scheme.

The referral process is straightforward and you need to talk to your local health or social services care team. At the end of the free period, you can either return the equipment or continue as a private customer, just as over 70% of our customers choose to do. For more information see West Sussex County Council’s website.