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Working with housing providers to deliver innovative care

A leading telecare company working with housing providers to deliver person-centred and innovative care solutions.

We’re at the forefront of technology-enabled care services. We offer peace of mind and security for users and their families, as well as helping housing management teams to deliver efficient care and support.

We provide high-quality services, manage risk, achieve efficiencies and add value to a wide range of housing needs, including general housing and housing for older people or those with support needs.

Tailored care solution

We offer cost-effective, flexible solutions based on the needs of our clients and service users. As a large, well-resourced monitoring centre with a significant number of specialist telecare engineers, we can offer better services for less, enabling monies saved to be reinvested and protect other services. We can make care more person-centred, we can commission based on outcomes and we can create cost-effective sustainable services.

Many housing providers are choosing to decommission hard-wired warden call systems and reduce the number of scheme managers, offering dispersed community alarm units and monitoring instead. Welbeing can work with you to develop a bespoke plan regarding all stages of implementation from consultation to communications to transferring to private customers.

How can telecare help?

Telecare systems support individuals to live independently by actively managing risks. They are particularly helpful for people who are older; have poor mobility; suffer from memory problems; have long-term health or care needs, or are simply worried about living alone.

Sensors around the home raise an alert if they detect an event, such as a fire, a fall, an epileptic fit or failure to take medication. And a wearable pendant button allows users to call our 24-hr contact centre, wherever they are in the home.

Out of hours services

We offer a dedicated 24/7 service to keep your organisation responsive and supporting residents & customers, outside of usual office hours, during times of crisis or to assist with planned downtime.

  • OOH emergency repair service
  • Daytime office cover (planned and emergency)
  • Social media monitoring
  • Customer satisfaction surveying
  • Anti-social behaviour services
  • Reporting of homelessness
  • County and District Council OOH calls

What can Welbeing do for you?

Person-centred care

As a large, well-resourced monitoring centre with an extensive team of specialist telecare engineers, we offer cost-effective, flexible and sustainable solutions based on the needs of our clients and users. We make care person-centred, and we’re committed to evaluating telecare outcomes and cost-effectiveness.

A tailored service

To save money and reduce the need for scheme managers, dispersed community alarm units and monitoring are the preferred alternatives to traditional hard-wired warden-call systems. But whatever your needs, we’ll work with you to develop a bespoke plan, covering every stage of implementation, from consultation to communications and the changeover to private customers.

Procurement frameworks

By purchasing through a framework, you can avoid the formal tender process and simply approach nominated framework suppliers direct, saving you time and money. Frameworks also help social landlords, offering support with the design of contract specifications, conducting tenders, evaluating supplier performance and analysing spend data. We’re part of four large purchasing frameworks:

  • Northern Housing Consortium — a membership organisation supporting housing providers across the North of England.
  • Procurement for Housing — the only national procurement organisation dedicated to the needs of the social housing sector.
  • ESPO — is a customer-focused, public sector owned professional buying organisation.
  • NHS SBS – ease of access and a compliant route to market for NHS and public sector organisations.