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Why work with us?

The commitment to serve

We put all of our efforts into supporting our customers, promoting their independence and reablement.

The credentials to reassure

Our impeccable track record and reliability is reflected in our TSA Quality Framework membership and ISO 9001, 14001 and 27001 accreditations.

The expertise to deliver

We’re a leading telecare provider in the UK, with two large, well-resourced monitoring centres and specialist engineers.

The power to enable

We help our partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike.

The freedom to focus

We can work with the best manufacturers to design and deliver solutions specific to our clients needs.

The scale to compete

With our size and experience, comes an efficient, cost-effective person-centred and innovative service. We pride ourselves on incredible customer service.


We’re committed to supporting the elderly & vulnerable


 We support over 50 organisations delivering their telecare services.


We welcomed over 17,000 new customers throughout 2018.

Contact centre

We received a total of 1,344,724 calls to our contact centre in 2018.

24 hours

68% of our customers were living alone, relying on our service 24 hours a day.


75% of our customers were aged over 65 but 6% were under 50.

Supported housing

In 2018 we helped 20,811 people in supported housing throughout the UK.