The commitment to serve
We put all of our efforts into supporting our customers, promoting their independence and reablement.
The credentials to reassure
Our impeccable track record and reliability is reflected in our TSA Quality Framework membership and ISO 9001 accreditation.
The expertise to deliver
We’re one of the leading telecare providers in the UK, with a large, well-resourced monitoring centre and specialist engineers.
The power to enable
We help our partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike.
The freedom to focus
We’re totally independent, which means we can work with the best manufacturers to design and deliver solutions specific to our client’s needs.
The scale to compete
With our size and experience, comes an efficient, cost-effective person-centred and innovative service. We pride ourselves on incredible customer service.
We’re committed to supporting the elderly & vulnerable
We support over 50 organisations delivering their telecare services.
Finalist in 2016 Sussex Business Awards ‘Best Customer Service’ category.
We received a total of 1,060,702 calls to our contact centre in 2016.
79% of our customers are living alone and rely on our service 24 hours a day.
84% of our customers are over retirement age but 6% are under 50.
In 2016 we helped 17,720 people in supported housing throughout the UK.