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Why work with us?

The commitment to serve

We put all of our efforts into supporting our customers, promoting their independence and reablement.

The credentials to reassure

Our impeccable track record and reliability is reflected in our TSA Quality Framework membership and ISO 9001, 14001 and 27001 accreditations.

The expertise to deliver

We’re a leading telecare provider in the UK, with three large, well-resourced monitoring centres and specialist engineers.

The power to enable

We help our partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike.

The freedom to focus

We can work with the best manufacturers to design and deliver solutions specific to our clients needs.

The scale to compete

With our size and experience, comes an efficient, cost-effective person-centred and innovative service. We pride ourselves on incredible customer service.

Accreditation March 2021

We’re committed to supporting the elderly & vulnerable


 We support over 100 organisations delivering their telecare services.


We’ve welcomed over 61,000 new customers in 2020.

Contact centre

We’ve received a total of 3.9 million calls to our contact centre in the last 12 months.

24 hours

77% of our customers live alone, relying on our service 24 hours a day.


85% of our customers are aged 65+.

Supported housing

We’ve called the emergency services over 105,000 times.