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Why work with us?

The commitment to serve

We put all of our efforts into supporting our customers, promoting their independence and reablement.

The credentials to reassure

Our impeccable track record and reliability is reflected in our TSA Quality Framework membership and ISO 9001 accreditation.

The expertise to deliver

We’re one of the leading telecare providers in the UK, with a large, well-resourced monitoring centre and specialist engineers.

The power to enable

We help our partners to provide high-quality services, manage risk, achieve efficiencies and add value, satisfying individuals and commissioning bodies alike.

The freedom to focus

We’re totally independent, which means we can work with the best manufacturers to design and deliver solutions specific to our client’s needs.

The scale to compete

With our size and experience, comes an efficient, cost-effective person-centred and innovative service. We pride ourselves on incredible customer service.

Accreditation

We’re committed to supporting the elderly & vulnerable

Handshake

 We support over 50 organisations delivering their telecare services.

Awards

Finalist in 2016 Sussex Business Awards ‘Best Customer Service’ category.

Contact centre

We received a total of 1,060,702 calls to our contact centre in 2016.

24 hours

 79% of our customers are living alone and rely on our service 24 hours a day.

Elderly

84% of our customers are over retirement age but 6% are under 50.

Supported housing

In 2016 we helped 17,720 people in supported housing throughout the UK.