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Support for carers

Help and support for carers and families

Our telecare sensors support carers and families by providing additional help and support with caring responsibilities and all-important peace of mind.

The purpose of telecare is not to replace you as the carer, but to allow you to leave the house, or get a good night’s sleep, confident that you will be informed if an emergency occurs. It can also provide greater independence for the person you look after.

Caring will affect us all at some point in our lives. Across the UK today 6.5 million people are carers, supporting a loved one who is older, disabled or seriously ill. Caring for someone can be physically exhausting, with many carers saying that their physical health has suffered or that they have been injured by caring. It can also leave you less able to socialise, spend time with other family members or work.

You can get help and support if you’re responsible for looking after someone who has a disability, is getting old or has become ill. This can range from practical help to make day-to-day life easier to financial support. Telecare sensors provide practical help to allow you to care more effectively and reduce your stress.

Telecare and carers

There are a range of telecare sensors that when connected to the base unit can provide carers peace of mind and respite from some of their caring responsibilities whilst promoting greater independence for those being cared for.

Care Assist pager

A portable device that provides carers with a means to receive instant alerts from a range of telecare sensors (as opposed to raising the alert at the contact centre).


A simple way to keep your door keys handy should they be needed in an emergency. It is fitted to an external wall and can only be opened by entering a unique code.


The pendant can be worn around the neck or wrist, and allows the wearer to press a button to generate an alarm call when they need help from anywhere in their home, 24 hours a day.


A life-saving identification service form out of the home. A silicone wristband is printed with a unique reference number and the phone number for Welbeing’s emergency telephone service. The number allows emergency and medical professionals to access vital medical information details.


You can register a plan with the Carer Respite Emergency Support Scheme (CRESS) to make sure that short-term support is in place in an emergency. This service is available 24 hours a day, 7 days a week. You can set up your emergency plan as part of your carers assessment or review. Please East Sussex County Council’s website for more information.


Funded by East Sussex County Council it gives carers access to short breaks with a plan of prearranged telephone calls. It can also provide regular planned short breaks. Calls can be for any number of reasons – welfare checks, prompting to eat or drink, medication reminders or even just a brief informal chat to relieve anxiety. The carer can leave home for up to 4 hours at a time and the cared for person can have as many calls over this time as you and the cared for person feel is appropriate.

I feel so much more confident at home and my wife can sleep more soundly too

Fred lives with his wife, he is chronically disabled with emphysema and has reduced mobility due to arthritis. Recently his knees have started to give way, causing him to sink to the ground and fall, this has resulted in a recent stay in hospital.

If the telecare equipment had not been installed, Fred feels that he would have been at much greater risk of falls, which could have resulted in hospital admissions. He also commented that he would have had to rely on family assistance to a much greater degree, which would have taken away much of his independence.

Fred - bed occupancy sensor and lifeline pendant help

If you’re interested in finding out more please call 01323 644422 or email

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