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Why choose us?

£20 M&S gift card

As an existing customer if you refer a friend or family and they join up, you will both receive a £20 M&S gift card. Just let our Customer Services Team know who you have referred or who referred you.

One of the biggest in industry

Personal alarms are what we do and we have over 30 years experience in the sector. Our teams are specially trained to respond to calls so that if you need help but can’t get to the phone, you can connect to Welbeing at the touch of a button.

Quality you can trust

Our ISO 9001 accreditation demonstrates our commitment to customer satisfaction. We’ve also achieved the premier code of conduct in our industry: the Telecare Services Association’s Quality Framework. It means we deliver services at the highest possible level and meet the strictest standards.

Professional installation & demonstration

We can give you a free, no-obligation demo and if you decide to go ahead (no pressure!) we will fit your equipment neatly and with the minimum of fuss, test the system thoroughly, show you how it all works and even help you with the paperwork. (Certain areas only).

No minimum term contract

With Welbeing, you rent your equipment month by month. We’ll never tie you into a minimum-term contract. All we ask is that you give us one month’s notice if you need to cancel.

UK 24-hour contact centre

Our friendly, knowledgeable call operators undergo an extensive training programme and they answered 97.5% of calls within 60 seconds in 2018.

Accreditation

We’re committed to supporting the elderly & vulnerable

Helping hand

99% of customers said our staff are polite and helpful.

Customers

We welcomed over 17,000 new customers throughout 2018.

Contact centre

We received a total of 1,344,724 calls to our contact centre in 2018.

24 hours

68% of our customers were living alone, relying on our service 24 hours a day.

Elderly

75% of our customers were aged over 65 but 6% were under 50.

Supported housing

In 2018 we helped 20,811 people in supported housing throughout the UK.