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Why choose us?

Free home demonstration

We offer a free, no-obligation demonstration (certain areas only). We’ll take the time to show how it works in the comfort of your own home, and there’s no pressure to decide there and then. Refer a friend and we’ll give you a £10 M&S voucher.

One of the biggest in industry

Personal alarms are what we do and we have over 30 years experience in the sector. Our teams are specially trained to respond to calls so that if you need help but can’t get to the phone, you can connect to Welbeing at the touch of a button.

Quality you can trust

Our ISO 9001 accreditation demonstrates our commitment to customer satisfaction. We’ve also achieved the premier code of conduct in our industry: the Telecare Services Association’s Quality Framework. It means we deliver services at the highest possible level and meet the strictest standards.

Professional installation

Our fully trained engineers can fit your equipment on the day and time that best suits you (certain areas only). They’ll carry out the work neatly and with the minimum of fuss, test the system thoroughly, show you how it all works and even help you with the paperwork.

No minimum term contract

With Welbeing, you rent your equipment month by month. We’ll never tie you into a minimum-term contract. All we ask is that you give us one month’s notice if you need to cancel.

UK 24hr contact centre

Our friendly, knowledgeable operators answered 97.5% of calls within 60 seconds in 2017 and are based at our contact centres in the United Kingdom.

Accreditation

We’re committed to supporting the elderly & vulnerable

Helping hand

100% of customers responding to our latest survey said our staff are helpful.

Customers

We welcomed over 8,000 new customers in 2016.

Contact centre

We received a total of 1,060,702 calls to our contact centre in 2016.

24 hours

79% of our customers were living alone, relying on our service 24 hours a day.

Elderly

84% of our customers were over retirement age but 6% were under 50.

Supported housing

In 2016 we helped 17,720 people in supported housing throughout the UK.